Frequently Asked Questions
Everything you need to know about your Stanton Bikes journey.
What is the standard lead time for a custom Stanton bike build?
Our custom builds typically take 4 to 6 weeks from order confirmation to shipping. This allows our expert mechanics to precisely assemble, tune, and quality-check your frame and components to our exacting standards.
Do you offer international shipping for frames and full bikes?
Yes, we ship Stanton frames and complete bikes worldwide. Shipping costs and delivery times vary by destination, and any applicable import duties or taxes are the responsibility of the customer upon arrival.
What kind of warranty comes with a Stanton frame?
We offer a 5-year manufacturing warranty on all new steel and titanium frames to the original owner. This covers defects in materials and workmanship, ensuring your investment is protected for the long haul.
Can I return a bike if it is not the right fit?
We accept returns on standard items within 14 days of delivery, provided they are in unused, original condition. Please note that custom-painted frames or bespoke builds may be subject to a restocking fee or limited return eligibility.
How do I determine which frame size is right for me?
We provide a comprehensive geometry chart and size guide on every product page. If you are between sizes, we recommend contacting our technical team with your height and inside leg measurements for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and V12 Retail Finance for customers in eligible regions.